Latest Features & Improvements

Protecting the privacy of people using Steady On Your Feet, and safeguarding personal information across the platform, remains a core priority for us. As part of that ongoing commitment, personal data protection has been further strengthened, with enhanced encryption now applied across key assessment, follow-up and user feedback data in line with current best practice and recognised industry standards. This helps ensure that sensitive information, including personal entries and free-text responses across the user journey, is better protected at rest.

Alongside this, the way certain personal and free-text entries are stored and processed has been refined, with related improvements made to supporting data-handling flows. This also includes clearer guidance around notes left by users on action plan items, helping users better understand how those notes should be used and supporting them in sharing personal information that is relevant and helpful to their action plan.

The comments people leave after their action plan follow-up can be some of the most valuable feedback in Steady On Your Feet, helping local teams understand not just what users did next, but how they felt about the support they received.

We're now exploring the use of AI-assisted sentiment analysis for user comments, automatically helping identify whether feedback is positive, neutral or negative. Comments can now also be marked as featured, making it easier to highlight useful stories, examples and reflections from people using the platform.

A new User Feedback area in the CMS brings these comments together in one place, with options to view, search and filter feedback across regions. Alongside this, updated dashboard reports and metrics give teams a clearer picture of sentiment, comment volume and wider follow-up engagement, supporting better evaluation and a more human view of platform impact.

As Steady On Your Feet continues to grow across more regions, partners and professional users, the platform needs strong foundations that support trust, performance, reporting, discovery and day-to-day access.

We have made several important improvements across the core platform, CMS and front-end delivery layer, many of which sit quietly behind the scenes but help keep the platform stable, secure and ready for future development.

Dashboards and navigation have also been refined to bring key information closer to hand, helping local teams understand activity, spot patterns and make more confident decisions. This creates a calmer management experience and supports better oversight, stronger evaluation and clearer reporting conversations.

Professional and admin access has been strengthened across sign-in, account and security-related journeys, including improvements to the experience and flow of MFA challenges. Hosting, performance, search visibility and data access have also been strengthened to support regional scale.

This includes SEO improvements to help local content remain discoverable, alongside foundations for exporting data through our private API into external third-party reporting tools such as Power BI.

Together, these updates support the governance expectations of a platform used by local authorities, NHS teams and professional partners, while creating a more resilient foundation for evaluation, reporting and future development.

The action plan is where the self-assessment becomes personal, so the surrounding support journey needs to make next steps feel clear, achievable and worth returning to.

Personal action plans now make it easier for people to understand priorities, review progress and take practical next steps, with clearer content sharing, supporting links and public-facing journeys alongside them.

This creates a stronger single point of access to advice, guidance and support, with more practical value for users after completing their assessment.

It has been a few years since the initial design sprint for Steady On Your Feet, with the platform evolving steadily through regional rollouts, user feedback and ongoing improvements. During that time, the core brand has matured, design and usage trends have shifted, and the platform is now supporting more regions, use cases and user journeys than ever before.

Taking on board feedback, analytics insight, user testing, workshops and best practice, we have refreshed the front-end experience across the regional platform theme. The update brings more consistency to calls to action, key styles and layouts, while making content journeys easier to follow across the public website, self-assessment journey, Professional Portal and user communications.

Section hub pages, including Information and Advice and Home Safety, now use a clearer grid-led approach to make browsing more intuitive. Usability and accessibility have remained central throughout the process, with the refreshed experience continuing to support WCAG AA+ standards.

The result is a calmer, more coherent and more confident Steady On Your Feet experience, helping users find the right advice sooner while giving local services a stronger, more joined-up digital front door for falls prevention.

Partnership working is central to local falls prevention, particularly where services, campaigns and community organisations are helping people take the next step.

Partner landing pages, tracking and follow-up visibility now give local teams a clearer view of activity connected to partner-led prevention work.

This helps teams understand how people are engaging after their assessment and action plan, while giving partners a clearer role within the wider prevention pathway.

As the platform grows, reporting needs to do more than count activity. It needs to help teams understand reach, engagement and the outcomes that matter locally.

Enhanced reporting and evaluation views now give local teams a clearer picture of how people are using Steady On Your Feet over time.

This strengthens the platform evaluation offer and makes it easier to evidence awareness, action and local impact in a more meaningful way.

Steady On Your Feet continues to evolve through regional feedback, partner insight and ongoing product development, and that progress deserves to be easier to see.

The changelog gives partners and stakeholders a clearer place to follow improvements, new features and the wider direction of the platform.

This supports greater transparency, stronger stakeholder confidence and a clearer narrative around value, improvement and long-term impact.

Email is an important part of the Steady On Your Feet experience, especially when users receive action plans, follow-up prompts or other supportive messages after using the platform.

The core email template has been improved so messages feel more clearly branded, consistent and connected to the wider platform experience.

This helps user communications feel more trustworthy and polished, while giving regions a stronger foundation for future email journeys.

Not everyone wants to use advice online in the same way, and many people benefit from having information they can print, share or take to a conversation.

Building on the existing dynamic PDF feature for Information and Advice content, downloadable content now covers a wider range of website information and guidance, including Staying Active, Home Safety and other main navigation pages such as Care Homes where these are used locally.

The content is pulled into a timestamped, branded PDF, giving people more choice in how they use Steady On Your Feet, whether they are keeping advice to hand, sharing it with family or using it alongside support from a professional.

Following user testing, feedback and review of how people move through the self-assessment, we have streamlined the process to make it clearer, simpler and easier to complete. Unnecessary information has been reduced or moved into more appropriate places, such as the personal action plan or supporting Information and Advice sections, so users can focus on answering the questions and reaching their recommendations more efficiently.

This work is ultimately about improving completion and supporting people through the self-assessment as smoothly as possible. The journey now feels more considered and focused, helping users understand what is being asked, move through the process with more confidence and reach the point where they can take meaningful action.

Action Plan V2 builds on this by giving people a more flexible and personal way to use their prevention plan after completing the assessment. The updated experience includes stronger progress tracking, filtering, reordering, individual notes, deleting actions, marking actions as complete, improved sharing and improved PDF downloads.

Together, these improvements create a clearer path from self-assessment to action, helping people focus on the steps that matter most to them, build confidence and stay independent for longer.
 

Falls prevention works best when local professionals and partners have a shared place to access resources, information and pathway support. Working with the Cheshire region, the Healthcare Professional Portal has now soft launched in beta.

The portal gives healthcare professionals and partners a dedicated private area for key resources, service directory information, events and training.

This beta stage creates a practical space for testing, feedback and refinement, while giving local systems a stronger foundation for partnership working, consistent signposting and coordinated delivery.

The self-assessment journey should feel supportive from start to finish, especially for people who may be thinking about falls risk for the first time.

Progression through the journey and follow-up prompts have been refined so users can move more confidently through the process, stay engaged with their personalised action plan and better understand what to do next.

This creates a stronger pathway from awareness to action, helping people turn reflection into practical prevention.

As reporting becomes more central to local evaluation, small usability improvements can make a meaningful difference to how quickly teams can understand their data.

Key dashboard metrics now include clearer date and filter options, helping admin users look at activity across more useful time periods and focus on the information that matters most.

This supports more confident reporting conversations and gives local teams a simpler way to review changes in engagement over time.

As regional platforms grow, local teams need admin tools that feel dependable, simple to use and flexible enough to support day-to-day ownership.

The CMS and admin experience has been refined across content management, reporting views and key platform settings, making common tasks easier to complete and easier to manage consistently.

For local teams, that means more confidence to keep their platform current, responsive and closely aligned with local pathways.

For many people, staying active at home is the most realistic first step towards building strength, improving balance and feeling more confident day to day.

STRONGER at HOME has been added to the Staying Active library, bringing expert-led video content from Dr Ashley Gluchowski, Clinical Exercise Physiologist, Certified Special Population Specialist and researcher at the University of Salford.

The first videos focus on building strength, maintaining muscle mass and improving balance through safe, accessible exercises designed for older adults at home, with clear guidance across different fitness levels and mobility needs.

The images used across a prevention platform matter: they influence whether people feel seen, respected and motivated to engage.

Working with the Centre for Ageing Better, the Age Without Limits Image Library is now available for use across Steady On Your Feet websites. It is the first age-positive image library of its kind, giving regions access to more positive, realistic and age-friendly imagery.

This supports a warmer and more representative visual experience, helping the platform feel more human, inclusive and aligned with active ageing. It also gives regions stronger imagery options for page headers and wider website content.

People often arrive at Steady On Your Feet looking for practical answers, so the content library has been shaped to make useful guidance easier to browse and easier to act on.

Information and Advice and Home Safety content now follows a more consistent, user-friendly format, including localised updates from existing regional content. The Staying Active area includes curated videos covering strength, balance, flexibility, bed and chair movement, general activity and local activity finding.

Together, these updates create a broader single point of access for prevention advice and healthy ageing content, with flexible resources that regions can shape around local services, activity finders and future action-planning improvements.

The design direction for Steady On Your Feet has continued to move towards a more positive, active and motivational tone, reflecting the wider ambition to support healthy ageing rather than simply describe risk.

Navigation, calls to action, visual hierarchy, illustrations and supporting content have all been refreshed to make the experience feel warmer, clearer and more encouraging, while also creating a stronger foundation for the new content work across Staying Active and healthy ageing.

This helps the platform feel more welcoming and accessible, encouraging people to explore, reflect and take practical steps before a fall happens.

More people are using digital services on mobile devices, so the self-assessment needs to feel clear, steady and easy to follow on smaller screens.

The mobile journey now gives each question stronger visual focus, treats supporting notes and additional information as helpful secondary content, and keeps key action buttons available in a footer bar so users can move through the assessment more easily.

The result is a smoother experience for people completing the assessment at home, on the move or with support from someone else.

Inclusive prevention depends on understanding who is being reached, who is engaging and where there may still be gaps in local awareness.

Optional demographic questions now sit at the start of the self-assessment where regions need that additional insight, including who the assessment is for, age range, gender and ethnicity, with support for sub-locations where a more localised view is useful.

This helps local systems build a clearer picture of reach, access and engagement, supporting more targeted conversations about how the platform can serve different communities.

As more people complete the self-assessment, follow-up data becomes an important way to understand whether the platform is helping people move from awareness into action.

A structured follow-up question set now helps regions capture more consistent outcome data after users receive their personal action plan, including whether they have acted on recommendations or feel more informed, aware of local services, confident and motivated.

Local teams can use this to build a clearer view of behaviour change after the initial assessment and support a stronger evidence story around earlier intervention.

Local teams need to understand how their platform is being used without having to piece together information from multiple places or wait for ad hoc updates.

Reporting has been refined to give admin users a clearer view of activity, with improved dashboard presentation, additional website analytics insight, improved date filtering and monthly reporting emails covering all-time activity and recent performance.

This makes it easier to keep oversight moving, support evaluation conversations and evidence the reach, engagement and impact of Steady On Your Feet locally.

Personal action plans work best when they feel like something people can return to, update and make progress with, rather than a one-off set of recommendations.

Users can now mark individual action plan items as complete, giving them a simple first layer of progress tracking and a clearer sense of what they have already achieved.

This is the first of several planned improvements around action plans. It makes the plan feel more practical and motivating now, while also creating better foundations for evaluating how action plans support sustained prevention over time.

The value of a self-assessment is not only in the moment someone completes it, but in what happens afterwards, when they have had time to reflect and act on their recommendations.

Follow-up is now built more deliberately into the journey for users who complete their assessment and opt in, with short questions that ask about action taken, knowledge gained, awareness of services, confidence and motivation.

This helps keep people connected to their action plan, while giving regions more meaningful evidence of how the platform supports awareness, confidence and prevention over time.

Understanding who is using the self-assessment helps local teams see whether the platform is reaching the right audiences and where awareness work may need to go further.

Optional pre-assessment questions now allow regions to capture a small amount of useful context before the main assessment begins, without disrupting the user journey.

This creates a better foundation for evaluation, helping local teams understand engagement across different audiences and make more informed improvements over time.

Staying active is one of the most practical ways people can build confidence, strength and balance, so the content library has continued to move beyond static advice and into more useful, everyday support.

The Exercise section has evolved into a broader Staying Active area, bringing together curated videos, activity links, NHS resources and optional partner content from Move it or Lose it and We Are Undefeatable.

People now have more ways to take positive action at their own pace, while regions have a flexible content offer they can localise around their own services, campaigns and community pathways. For existing platforms, this richer content can be adopted in full or selectively, depending on what best fits each local offer.

It has been a few years since the first design sprint for Steady On Your Feet, and in that time the core brand, user expectations and regional platform usage have all continued to evolve.

Taking on board feedback, analytics insight and best practice, the regional platform theme has been refreshed with clearer styles, stronger calls to action and more intuitive section hub pages, including Information and Advice and Home Safety.

The result is a calmer, more confident route into advice, guidance and local support, helping people find the right information sooner while giving regions a stronger public-facing experience that continues to keep usability and accessibility at the heart of the design.